Terms of Business
These Terms of Business outline the agreement between Soulful Cleaning we regarding the services we provide through our cleaning website. By accessing or using our website and engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.
1. Services:
We offer professional cleaning services as described on our website. The specific details, scope of work, and pricing will be agreed upon prior to the commencement of services. Any additional or customized services requested may incur extra charges.
2. Booking and Payment:
To book our services, you must provide accurate and complete information, including your contact details, address, and preferred service date and time. We reserve the right to refuse service if any provided information is found to be false, inaccurate, or misleading.
Payment for our services must be made in accordance with the agreed-upon terms. We may require a deposit or full payment in advance to secure your booking. Payment methods accepted will be specified on our website.
3. Cancellations and Rescheduling:
If you need to cancel or reschedule a confirmed booking, please notify us as soon as possible. Cancellation fees or penalties may apply, depending on the notice period provided. We reserve the right to charge a cancellation fee for appointments canceled within a specified time frame, as outlined on our website or during the booking process.
4. Customer Obligations:
To ensure a successful and efficient cleaning service, you agree to:
- Provide access to the premises at the scheduled time.
- Ensure the premises are safe for our staff and comply with any health and safety regulations.
- Remove or secure any valuable or fragile items.
- Disclose any specific cleaning requirements or concerns.
- Make prompt payment for the services rendered.
Failure to comply with these obligations may result in additional charges or cancellation of the service.
5. Liability and Insurance:
We will exercise reasonable care and skill in providing our services. However, we are not liable for any damages, losses, or injuries arising from circumstances beyond our control or resulting from your failure to comply with these Terms or any instructions provided by us.
We maintain appropriate liability insurance coverage. However, you are responsible for maintaining adequate insurance coverage for your property and belongings during the provision of our services.
6. Complaints and Disputes:
In the event of any complaints or disputes, please notify us in writing within a reasonable time frame. We will make reasonable efforts to address and resolve the issue promptly and amicably.
7. Intellectual Property:
All intellectual property rights associated with our website, including but not limited to logos, designs, content, and trademarks, are owned or licensed by us. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.
8. Termination:
We reserve the right to terminate or suspend our services and access to our website at any time, for any reason, without liability.
9. Amendments:
We may update or modify these Terms at our discretion. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.
10. Governing Law and Jurisdiction:
These Terms are governed by and construed in accordance with UK laws. Any disputes arising out of these Terms shall be subject to legal court proceeding.
11. Severability:
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any questions or require further clarification regarding these Terms, please contact us using the contact information provided
1. Services:
We offer professional cleaning services as described on our website. The specific details, scope of work, and pricing will be agreed upon prior to the commencement of services. Any additional or customized services requested may incur extra charges.
2. Booking and Payment:
To book our services, you must provide accurate and complete information, including your contact details, address, and preferred service date and time. We reserve the right to refuse service if any provided information is found to be false, inaccurate, or misleading.
Payment for our services must be made in accordance with the agreed-upon terms. We may require a deposit or full payment in advance to secure your booking. Payment methods accepted will be specified on our website.
3. Cancellations and Rescheduling:
If you need to cancel or reschedule a confirmed booking, please notify us as soon as possible. Cancellation fees or penalties may apply, depending on the notice period provided. We reserve the right to charge a cancellation fee for appointments canceled within a specified time frame, as outlined on our website or during the booking process.
4. Customer Obligations:
To ensure a successful and efficient cleaning service, you agree to:
- Provide access to the premises at the scheduled time.
- Ensure the premises are safe for our staff and comply with any health and safety regulations.
- Remove or secure any valuable or fragile items.
- Disclose any specific cleaning requirements or concerns.
- Make prompt payment for the services rendered.
Failure to comply with these obligations may result in additional charges or cancellation of the service.
5. Liability and Insurance:
We will exercise reasonable care and skill in providing our services. However, we are not liable for any damages, losses, or injuries arising from circumstances beyond our control or resulting from your failure to comply with these Terms or any instructions provided by us.
We maintain appropriate liability insurance coverage. However, you are responsible for maintaining adequate insurance coverage for your property and belongings during the provision of our services.
6. Complaints and Disputes:
In the event of any complaints or disputes, please notify us in writing within a reasonable time frame. We will make reasonable efforts to address and resolve the issue promptly and amicably.
7. Intellectual Property:
All intellectual property rights associated with our website, including but not limited to logos, designs, content, and trademarks, are owned or licensed by us. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.
8. Termination:
We reserve the right to terminate or suspend our services and access to our website at any time, for any reason, without liability.
9. Amendments:
We may update or modify these Terms at our discretion. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.
10. Governing Law and Jurisdiction:
These Terms are governed by and construed in accordance with UK laws. Any disputes arising out of these Terms shall be subject to legal court proceeding.
11. Severability:
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any questions or require further clarification regarding these Terms, please contact us using the contact information provided